Course Objective

This three days programme aims to celebrate and appreciate the role played by secretaries and PAs in the day to day operations of an organization as well as refresh the minds of personal assistants, secretaries and all administrative personnel by offering a short but surprisingly thorough and effective refresher course on the essential skills and techniques of an administrative official

Course Modules

Day 1 Workshop

  • Understanding the role of the modern PA
  • Managing & organising your boss
  • Comprehensive executive travel planning
  • Mastering email & diary management
  • Tips for taking minutes/action points
  • Effective meeting planning
  • Time management & prioritisation
  • Office intelligence
  • Explore new ways of thinking to bring balance and purpose to your life and work

Day 2 :  Spa 

  • Spa Treatment in the Morning
  • Afternoon Game Drive, Braai, Cocktail
  • Dinner @ Carnivore Restaurant

Day 3 Workshop Conclusion

  • Etiquette in communication
    • Telephone courtesy
    • Applying telephone courtesy
    • Using voice mails and speakerphones
    • E-mail etiquette
    • Using subject lines and e-mail signatures
    • Composing the body of e-mail messages
  • Business functions
    • Attending business functions
    • Identifying types of business functions
    • Following etiquette at business functions
    • Business dining
    • Identifying table settings at formal dinners
    • Following etiquette for business dining
    • Handling utensils and napkins

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