Course Objectives

This is a management and leadership development program for managers with at least a few years experience in management. This course will ensure that you take your personal leadership style and competencies to new levels of success. The course is designed for managers who wish to find their own voice and deepen their management and leadership expertise.

Course Outcomes

Upon completion of this course, the participant should be able to:

  • Understand the importance of self-awareness for holistic development
  • Be confident to explore your own emotional intelligence
  • Understanding the strengths and weaknesses of your personality profile
  • Describe and apply the various management functions: planning, organizing & controlling
  • Describe and discuss the distinction between management and leadership
  • Understand and explain selected theories of leadership and management
  • Describe the importance of trust in developing credibility and team empowerment
  • Establish and maintain productive working relationships
  • Identify barriers to effective teamwork and discuss and implement solutions
  • Provide various leadership definitions
  • Describe and apply the trait theory of leadership
  • Describe and apply the behavioural theory of leadership
  • Describe and apply the situational leadership model
  • Describe and apply the servant leadership model
  • Creating a legacy- why leaders develop the members of their team?
  • Describe and implement various methods to motivate and recognise staff
  • Develop effective delegation skills
  • Develop effective performance management skills
  • Provide mentoring and coaching support to team member
  • Develop plans and objectives in consultation with the team
  • Stress the importance of and apply various methods of handling conflicts promptly
  • Understand and apply disciplinary principles when necessary
  • Handle challenges through an effective problem solving technique
  • Practice lateral thinking in responding to challenges requiring creative solutions
  • Being able to apply the decision making steps
  • Manage change by encouraging individuals to express fears
  • Practicing success principles of leadership by clarifying your personal vision

Understand a range of leadership skills

  •  Use the skills and processes presented and techniques to improve the quality of leadership
  • Explain the benefits of having effective leadership in the organization

Leaders are creating & communicating meaning

  •  Leaders can make the important things clear
  • Leaders can make the meaning of the organization clear through the mission and vision that they communicate
  • Leaders are clear and targeted on achieving the Mission

Leaders have an external focus

Great leaders look outside their organization at:

  • Threats
  • Opportunities
  • Benchmarked Information
  • Happy & Loyal Customers

Leaders have a genuine caring about people

Great leaders want to:

  • Know their people
  • Show that they care about their people
  • Involve their people
  • Trust and value their people
  • They provide Motivation
  • They provide Inspiration

These leadership skills allow ordinary people within the organization to produce extraordinary results over the long term

Understanding leadership 

  • Leadership is the essential ingredient that turns visions and plans into reality
  • Effective leaders harness the energies and gain the commitment of their people towards great achievements

What makes an effective leader?  

The factors that make an effective leader can be classified under three headings:

  • Traits or characteristics they exhibit
  • Behaviours that they show
  • Situations they find themselves in

Course Modules

  • What is Leadership?
    • The roles and qualities of leadership
    • Leadership and Emotional Intelligence
    • The distinction between management and leadership
    • Leaders and ongoing development
  • Deepening self awareness
    • Personality Test
    • Courage and fear – key drivers of behaviour
    • Creating a legacy
    • Success principles of leadership
    • Staying focused on your core genius
    • Drawing up your personal goals and action plan
  • Leadership Theories:
    • Trait Leadership theory
    • Behavioural Leadership theory
    • Task behaviour and people behaviour
    • Situational Leadership theory
    • De Bono’s Creative Thinking
  • Understanding your staff: competence and motivation 
    • Appropriate styles for different employees
    • Servant Leadership theory
    • Why leaders develop their employees
    • Becoming a mentor and coach
  • Communication 
    • Giving feedback
  • Motivating your staff
    • Delegation
    • Degrees of delegation
    • Leading teams
    • Dimensions of team effectiveness
    • Leading change
  • The disciplinary meeting   
  • Managing conflict
  • Decision making  
    • The (ORI) Problem solving method


This course is accredited by the Services SETA, and material covers unit standards 15224 at NQF Level 5 worth 4 credits and 120300 at NQF Level 5 worth 8 credits

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