This course ensures that Shop Stewards acquire the critical competencies to work between the workforce and management in monitoring fair treatment, and building sound working relations for all parties
Leadership expertise is the single most important factor in the advancement and success of your management career. This course will ensure that you take your personal leadership style and competencies to new levels of success.
The course is designed for managers who wish to find their own voice and deepen their management and leadership expertise.
Course Outcomes
The Roles and Responsibilities of Shop Stewards
The rights and responsibilities of Shop Stewards as set out by the LRA
The duty to represent the Union’s interests and directives
The responsibility to guide and represent Union members
The responsibility of leadership, and being a bridge between management and employees
Representing workers in grievances and disciplinary enquiries
The duty of ensuring adherence to the law, and building good labour relations
Understand a range of leadership skills
Use the skills and processes presented and techniques to improve the quality of leadership
Explain the benefits of having effective leadership in the organization Leaders are creating & communicating meaning
Leaders can make the important things clear
Leaders can make the meaning of the organization clear through the mission and vision that they communicate Leaders have an external focus
Great leaders look outside their organization at:
Threats
Opportunities
Benchmarked Information
Happy & Loyal Customers
Leaders have a genuine caring about people
Great leaders want to:
Know their people
Show that they care about their people
Involve their people
Course Modules
Day 1
Establish and maintain productive working relationships
The parties to the labour relationship, and their respective roles
Defining the employee-employer relationship
Disputes of right and disputes of interest
Employee contracts and fair grounds/procedure for termination
The regulatory aspects and dispute resolution mechanisms of the LRA
Understand collective bargaining in industrial relations including:
Identify barriers to effective teamwork and discuss and implement solutions
Provide various leadership definitions
Describe and apply the situational leadership model
Describe and apply the servant leadership model
Creating a legacy- why leaders develop the members of their team?
Describe and implement various methods to motivate and recognise staff
Develop effective delegation skills
Develop effective performance management skills
Provide mentoring and coaching support to team members
Accreditation
This course is accredited by the Services SETA, and material covers unit standards 15224 at NQF Level 5 worth 4 credits and 120300 at NQF Level 5 worth 8 credits
