Course Objectives

This course ensures that Shop Stewards acquire the critical competencies to work between the workforce and management in monitoring fair treatment, and building sound working relations for all parties

Leadership expertise is the single most important factor in the advancement and success of your management career. This course will ensure that you take your personal leadership style and competencies to new levels of success.

The course is designed for managers who wish to find their own voice and deepen their management and leadership expertise.

Course Outcomes

  • The Roles and Responsibilities of Shop Stewards
  • The rights and responsibilities of Shop Stewards as set out by the LRA
  • The duty to represent the Union’s interests and directives
  • The responsibility to guide and represent Union members
  • The responsibility of leadership, and being a bridge between management and employees
  • Representing workers in grievances and disciplinary enquiries
  • The duty of ensuring adherence to the law, and building good labour relations
  • Understand a range of leadership skills 
  • Use the skills and processes presented and techniques to improve the quality of leadership 
  • Explain the benefits of having effective leadership in the organization Leaders are creating & communicating meaning 
  • Leaders can make the important things clear 
  • Leaders can make the meaning of the organization clear through the mission and vision that they communicate Leaders have an external focus 
  • Great leaders look outside their organization at: 
    • Threats 
    • Opportunities 
    • Benchmarked Information 
    • Happy & Loyal Customers
  • Leaders have a genuine caring about people 
  • Great leaders want to: 
    • Know their people 
    • Show that they care about their people 
    • Involve their people

Course Modules

Day 1 

  • Establish and maintain productive working relationships 
  • The parties to the labour relationship, and their respective roles 
  • Defining the employee-employer relationship 
  • Disputes of right and disputes of interest 
  • Employee contracts and fair grounds/procedure for termination 
  • The regulatory aspects and dispute resolution mechanisms of the LRA 
  • Understand collective bargaining in industrial relations including: 
  • Getting to “Yes” Positional bargaining, Distributive bargaining, Integrative bargaining, Transformational bargaining 
  • Dispute resolution, mediation and strikes 

Day 2

  • Identify barriers to effective teamwork and discuss and implement solutions
  • Provide various leadership definitions
  • Describe and apply the situational leadership model
  • Describe and apply the servant leadership model
  • Creating a legacy- why leaders develop the members of their team?
  • Describe and implement various methods to motivate and recognise staff
  • Develop effective delegation skills
  • Develop effective performance management skills
  • Provide mentoring and coaching support to team members



This course is accredited by the Services SETA, and material covers unit standards 15224 at NQF Level 5 worth 4 credits and 120300 at NQF Level 5 worth 8 credits

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