Course Objectives

This course ensures that Shop Stewards acquire the critical competencies to work between the workforce and management in monitoring fair treatment, and building sound working relations for all parties

Leadership expertise is the single most important factor in the advancement and success of your management career. This course will ensure that you take your personal leadership style and competencies to new levels of success.

The course is designed for managers who wish to find their own voice and deepen their management and leadership expertise.

Course Outcomes

• The Roles and Responsibilities of Shop Stewards
• The rights and responsibilities of Shop Stewards as set out by the LRA
• The duty to represent the Union’s interests and directives
• The responsibility to guide and represent Union members
• The responsibility of leadership, and being a bridge between management and employees
• Representing workers in grievances and disciplinary enquiries
• The duty of ensuring adherence to the law, and building good labour relations
• Understand a range of leadership skills 
• Use the skills and processes presented and techniques to improve the quality of leadership 
• Explain the benefits of having effective leadership in the organization Leaders are creating & communicating meaning 
• Leaders can make the important things clear 
• Leaders can make the meaning of the organization clear through the mission and vision that they communicate Leaders have an external focus 
• Great leaders look outside their organization at: 
  • Threats 
  • Opportunities 
  • Benchmarked Information 
  • Happy & Loyal Customers
• Leaders have a genuine caring about people 
• Great leaders want to: 
  • Know their people 
  • Show that they care about their people 
  • Involve their people

Course Modules

Accreditation

This course is accredited by the Services SETA, and material covers unit standards 15224 at NQF Level 5 worth 4 credits and 120300 at NQF Level 5 worth 8 credits