This training course provides participants with strategies for effective supervision, and the skills and knowledge required to lead a team or work group in a business environment. The course includes developing plans, providing leadership and supervising the performance of a work team.
Through the trainer’s expertise and practical knowledge, you will be able to define the key concepts associated with supervisory skills and you will be able to attain:

Main Features

  • Use a relationship based management process that supports achieving improved business results
  • Focus their efforts on issues they can control or influence and away from issues where they have no control
  • Understand how their attitude affects the personal productivity of employees.
  • Recognize how the behaviors of effective managers help with the achievement of effective business results.
  • Understand what actions they need to take with their employees
  • Practice sharing power, resulting in power becoming a multiplier within the company
  • Examine and align their expectations, the company’s and the employee’s
  • Gain employee trust through the use of respect and recognition

This Training Programme is designed for

Anyone who is responsible for leading or supervising a team of people in the
workplace, i.e. frontline managers, team leaders, supervisors

The Learning Model

The trainer uses up-to-date training techniques and a variety of training methods, to give all participants the best opportunities for learning, including:

  • Class Session
  • Group Discussions
  • Simulations exercises
  • Case studies and Problem Solving Exercises
  • Individual assignments
  • Templates and tools


Effective Leadership Attitude

Understand the effect of the manager’s attitude on productivity.
Identify how attitudes get translated into daily actions on the job.
Describe how the skills learned in this training course can impact the beliefs, attitudes and actions of managers

Communication: It All Starts with You

Use a communication technique that leads you to understanding before attempting to be understood
Naturally use a communication model during spontaneous communication
Practice the four communication skills

Achieving Effective Results with Your Workforce

Determine the demographics of your employees.
Recognize the obstacles you have to applying L.E.A.R.N
Recognize the critical importance of relationships
Determine how to develop relationships to achieve results
Recognize the interdependence of manager actions and employee success

Adjusting Your Communication Style to Achieve Results

Identify your style of communicating
Identify the communication styles of your employees
Increase your communication effectiveness by adapting your communication style to your employee’s style
Practice skills to adapt and mirror communication styles

Providing Performance Feedback

Objectively recognize the need for a feedback session
Collect meaningful and accurate information to conduct a feedback session
Provide specific information during a feedback session
Provide frequent and well-timed feedback sessions

Effective On-the-Job Training

Explain the importance of On-the-Job Training and all other training.
Train your employees on the job
Plan training evaluations and follow-up activities.

Motivating Through Empowerment

Value empowerment as an effective management practice to gain trust
Increase commitment from employees by coaching them to think for themselves
Identify how to overcome fears around empowerment
Develop skills of empowerment through effective delegation

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