This training course provides participants with strategies for effective supervision, and the skills and knowledge required to lead a team or work group in a business environment. The course includes developing plans, providing leadership and supervising the performance of a work team.
Through the trainer’s expertise and practical knowledge, you will be able to define the key concepts associated with supervisory skills and you will be able to attain:
- Use a relationship based management process that supports achieving improved business results
- Focus their efforts on issues they can control or influence and away from issues where they have no control
- Understand how their attitude affects the personal productivity of employees.
- Recognize how the behaviors of effective managers help with the achievement of effective business results.
- Understand what actions they need to take with their employees
- Practice sharing power, resulting in power becoming a multiplier within the company
- Examine and align their expectations, the company’s and the employee’s
- Gain employee trust through the use of respect and recognition
This Training Programme is designed for
Anyone who is responsible for leading or supervising a team of people in the
workplace, i.e. frontline managers, team leaders, supervisors
The Learning Model
The trainer uses up-to-date training techniques and a variety of training methods, to give all participants the best opportunities for learning, including:
- Class Session
- Group Discussions
- Simulations exercises
- Case studies and Problem Solving Exercises
- Individual assignments
- Templates and tools
Curriculum
Effective Leadership Attitude
Communication: It All Starts with You
Achieving Effective Results with Your Workforce
Determine the demographics of your employees.
Recognize the obstacles you have to applying L.E.A.R.N
Recognize the critical importance of relationships
Determine how to develop relationships to achieve results
Recognize the interdependence of manager actions and employee success
Adjusting Your Communication Style to Achieve Results
Identify the communication styles of your employees
Increase your communication effectiveness by adapting your communication style to your employee’s style
Practice skills to adapt and mirror communication styles
Providing Performance Feedback
Collect meaningful and accurate information to conduct a feedback session
Provide specific information during a feedback session
Provide frequent and well-timed feedback sessions
Effective On-the-Job Training
Train your employees on the job
Plan training evaluations and follow-up activities.
Motivating Through Empowerment
Value empowerment as an effective management practice to gain trust
Increase commitment from employees by coaching them to think for themselves
Identify how to overcome fears around empowerment
Develop skills of empowerment through effective delegation
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